Warranty and Returns

Welcome to Macrotronics Warranty and Returns

At Macrotronics, we stand behind the quality of our products and are committed to ensuring your satisfaction. Please review our Warranty and Returns policy to understand the procedures and guidelines for returning items and obtaining warranty service.

Warranty Policy

Product Warranty:

• Most of our products come with a manufacturer's warranty. The warranty period and coverage vary by product. Please refer to the warranty information provided with your purchase for specific details.

Warranty Coverage:

• Our warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by accidents, misuse, unauthorized repairs, or modifications.

How to Request Warranty Service:

1. Contact Us:

   • Email: support@macrotronics.net
   • Phone: +961 71 948494

2. Provide Information:

   • Provide your order number, product details, and a description of the issue.

3. Receive Instructions:

   • Our customer service team will provide you with instructions on how to proceed with the warranty claim, including shipping information if necessary.

4. Inspection and Repair/Replacement:

   • Upon receipt, our technicians will inspect the product. If the product is found to be defective, we will repair or replace it at no additional cost to you.

Returns Policy

Eligibility for Returns:

• Items must be returned within 2 days of purchase.
• Products must be in their original condition and packaging, including all accessories and documentation.
• Custom-built PCs and special order items are not eligible for return unless they are defective.

Non-Returnable Items:

• Software, including digital downloads.
• Clearance and sale items.
• Gift cards.

Return Process:

1. Initiate a Return:

   • Contact our customer service team at support@macrotronics.net or call us at +961 71 948494 to initiate a return.
   • Provide your order number, product details, and reason for return.

2. Return Authorization:

   • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.

3. Pack and Ship:

   • Securely pack the item in its original packaging, including all accessories and documentation.
   • Clearly label the package with the Return Authorization Number (RAN).
   • Ship the package to the address provided in the return instructions.

4. Inspection and Refund:

   • Upon receipt, our team will inspect the item to ensure it meets the return criteria.
   • If the return is approved, a refund will be issued to the original payment method within 7-10 business days.
   • If the return is not approved, the item will be sent back to you with an explanation.

Exchange Policy

Eligibility for Exchanges:

• Items must be exchanged within 2 days of purchase.
• Products must be in their original condition and packaging, including all accessories and documentation.

Exchange Process:

1. Initiate an Exchange:

   • Contact our customer service team at support@macrotronics.net or call us at +961 71 948494 to initiate an exchange.
   • Provide your order number, product details, and reason for exchange.

2. Exchange Authorization:

   • Once your exchange request is approved, you will receive an Exchange Authorization Number (EAN) and detailed instructions on how to exchange your item.

3. Pack and Ship:

   • Securely pack the item in its original packaging, including all accessories and documentation.
   • Clearly label the package with the Exchange Authorization Number (EAN).
   • Ship the package to the address provided in the exchange instructions.

4. Inspection and Exchange:

   • Upon receipt, our team will inspect the item to ensure it meets the exchange criteria.
   • If the exchange is approved, the new item will be shipped to you within 3-5 business days.
   • If the exchange is not approved, the item will be sent back to you with an explanation.

Damaged or Defective Items

Reporting Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@macrotronics.net or call us at +961 71 948494. We will arrange for a replacement or refund as quickly as possible.

Additional Information

Contact Us: For any questions or concerns regarding our Warranty and Returns policy, please contact our customer service team.

• Email: support@macrotronics.net
• Phone: +961 71 948494
• Address: Ghazir, Kfarehbab Main Road, Keserouan District

Store Hours:

• Monday - Friday: 9:00 AM - 7:00 PM
• Saturday: 9:00 AM - 3:00 PM
• Sunday: Closed

We appreciate your business and are committed to providing you with the best possible service. Thank you for choosing Macrotronics!